1. Definitions

In these Terms, the following definitions apply:

• “We,” “Us,” “Our,” “Mela”, “Mela Global”, “Mela Global Limited” refers to Mela Global Limited, the owner and operator of this e-commerce platform, with our registered office at 1122B, 11/F, Ocean Centre, 5, Canton Road, Tsim Sha Tsui, Hong Kong.
• “You,” “Your,” “Customer” refers to you, the individual or entity using our website and purchasing Products.
• “Website,” “Platform” refers to the e-commerce website located at www.mela.global and all associated pages.
• “Products,” “Goods” refers to any and all groceries and other items offered for sale on the Website.
• “Account” means the account that you will need to register for on the Website to submit an Order.
• “Order” means the order submitted by you to the Website to purchase a Product from us.
• “Hong Kong” " means the Hong Kong Special Administrative Region of the People's Republic of China.
• “Terms” means these Terms and Conditions, which may be amended from time to time.

2. Introduction

This Website is an e-commerce platform operated by Mela Global Limited (trading as www.mela.global. These Terms apply to your use of this Platform and any Orders you place through it.

You agree that by accessing the Services through MELA Platform, you have read, understood, and agree to be bound by this Terms and Conditions.

The Terms and Conditions related to services may be posted on the platform from time to time are expressly incorporated herein are for reference only. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions from time to time. It is your responsibility to periodically review the Terms and Conditions to stay informed of updates. You will be subject to and deemed to have accepted the change in any revised Terms and Conditions by your continued use of the services after the date of such revised Terms and Conditions are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 years are not permitted to use or registered for the services. All users who are under the age of 18 years (Minors) in the jurisdiction in which they reside must have the permission of, and be directly supervised by, their parent or guardian to use the Services provided on the MELA platform.

3. Registration and Account

To place orders on our website, you are required to register for an Account. You must provide information that is accurate, complete, and current at all times. You are responsible for maintaining the confidentiality of your Account and password, and you agree to accept responsibility for all activities that occur under your Account. We reserve the right to refuse service, terminate Accounts, or cancel Orders any time at our sole discretion. Our Privacy Policy, which set out the terms on which we process any person data we collect from you, or that you provide to us. These Terms and Condition must be read along with our privacy Policy, You consent to adhere with our Privacy Policy.

4. Products

We make every effort to display the products as accurately as possible the colours, features, specifications, and details of the products available on the MELA Platform. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, or free of other errors, and the electronics display may not be accurately reflect the actual colours and details of the products. All products are subject to the availability, and we cannot guarantee that items are in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

5. Orders and Payment

• Placing Orders: By placing an Order, you are offering to purchase a Product on and subject to these Terms. All Orders are subject to availability and confirmation of the Order price.
• Payment: We accept payment via Visa, Mastercard, and American Express. We also offer other payment methods such as PayMe, FPS, Alipay, and WeChat Pay. Your credit card will be charged only after your Order has been prepared and is ready for delivery.
• Pricing: All prices are listed in Hong Kong Dollars (HKD) and are subject to change without notice.

6. E-coupons and Promotions

We may from time to time offer promotional discount codes or e-coupons, which may apply in respect of any, or certain specified, purchases made through this Website. The conditions of use relating to any discount code will be specified at the time of issue and are subject to change at our sole discretion. We may decide to discontinue the promotional offer/e-coupons at any time, without any prior written notice.

7. Delivery

The Products will be delivered within reasonable time frame to delivery address provided by the Customer at time of placing the order. We offer delivery to most areas in Hong Kong. You will be able to see the available delivery slots and any applicable delivery fees at the checkout. While we aim to meet the delivery times stated, we will not be liable for any loss caused to you by late delivery, rescheduling or non-delivery due to circumstances beyond our control nor any loss or damage in transit.

8. Returns and Refunds

We want you to be satisfied with your purchase. If you are not, you may be eligible for a return or refund subject to the following:

• Please inspect your Order upon delivery. If you find any items are damaged, incorrect, or missing, please contact our customer service within 24 hours of receiving your Order.
• Due to the perishable nature of many of our Products, we may not be able to accept returns on all items. Please check the product description for any specific return limitations.
• Refunds will be processed to the original method of payment within 7-10 business days.

9. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of Mela Global Limited or its content suppliers and is protected by Hong Kong and international copyright laws.

10. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which is separate from these Terms, explains how we collect, use, and protect your personal data. Please review our Privacy Policy to understand our practices.

11. Confidential Information

All non-public, confidential or proprietary information of MELA , including but not limited to specifications, samples, patterns, designs, plans, drawings, documents, data, business operations, customer lists, pricing, discounts or rebates, disclosed by MELA, whether disclosed orally or disclosed or accessed in written, electronic or other form or media, and whether or not marked, designated or otherwise identified as "confidential" in connection with this Agreement is confidential, solely for the use of performing this Agreement and may not be disclosed or copied. MELA shall be entitled to injunctive relief for any violation of this Section. This Section does not apply to information that is: (a) in the public domain; (b) known to Customer at the time of disclosure; or (c) rightfully obtained by Customer on a non-confidential basis from a third party.

12. Disclaimers and Limitation of Liability

• This Website and its content are provided on an "as is" and "as available" basis without any warranties of any kind.
• We do not guarantee that the Website will be error-free, secure, or that it will operate without interruption.
• To the fullest extent permitted by law, Mela Global Limited will not be liable for any damages of any kind arising from the use of this site or from any information, content, or products included on or otherwise made available to you through this site.

13. Amendments to T&C

MELA reserves the right to amend, modify, or update these T&Cs at any time and at its sole discretion, without prior notice to Customers. Customers are advised to review these T&Cs before placing any Order. By submitting an Order, the Customer is deemed to have accepted these T&Cs in effect at the time of the Order.

14. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Hong Kong.

15. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: info@mela.global
• Phone: +852 6438 8764
• Address: Unit 1804, 18/F, Hong Kong Worsted Mills Industrial Building, Wo Tong Tsui St, Kwai Chung, Hong Kong.